Refund policy

Last Updated: August 29, 2026

We want you to love your purchase. If something isn’t right, we’re here to help.

Please review the policy below for information about returns, exchanges, refunds, and damaged or incorrect items.

1. Return Window

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must:

• Be unused and in its original condition.
• Be free from damage, stains, odors, or signs of excessive handling.
• Include its original packaging and any included accessories, when applicable.
• Be accompanied by proof of purchase or your order information.

Items returned after the 30-day return period may not be eligible for a refund or exchange.

2. Items That Cannot Be Returned

For health, hygiene, safety, or other applicable reasons, certain items may not be eligible for return.

Non-returnable items may include:

• Items that have been used extensively or damaged after delivery.
• Items that are missing original packaging or components.
• Personalized or customized products, unless they arrive damaged or defective.
• Clearance or final-sale items, where clearly identified as final sale.
• Gift cards or other non-returnable items.

If you're unsure whether your item qualifies, please contact us before sending it back.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Please include:

• Your order number.
• A brief description of the issue.
• Clear photos or video showing the damage, defect, or incorrect item.
• Photos of the packaging when relevant.

After reviewing your request, we may offer a replacement, exchange, store credit, or full refund, depending on the circumstances and availability.

Please do not return a damaged or incorrect item before contacting us. We may provide specific return instructions.

4. How to Start a Return

To request a return, please visit our returns portal here.

Once your request is approved, we'll provide instructions for returning the item.

Returns sent without prior approval may be delayed or may not be accepted.

5. Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

If the return is due to an error on our part or an item arrived damaged or defective, we will work with you to provide an appropriate return solution.

Original shipping charges are generally non-refundable unless the return is required because of an error on our part, a defective product, or another circumstance where applicable law requires otherwise.

6. Refunds

Once we receive and inspect your returned item, we'll notify you whether your return has been approved.

If approved, your refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may vary depending on your bank, credit-card company, or payment provider.

If your returned item does not meet the return requirements, we may reduce or deny the refund.

7. Exchanges

If you'd like to exchange an eligible item for another item, contact us before returning it.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or store credit instead.

If there is a price difference between products, we may request additional payment or issue the applicable difference.

8. Store Credit

When applicable, we may offer store credit instead of a refund.

Store credit:

• May be issued electronically.
• Can generally be used toward future purchases.
• Is not redeemable for cash except where required by law.
• May be subject to applicable expiration rules disclosed when issued.

9. Sale & Promotional Items

Items purchased during sales or promotional events remain subject to the return conditions stated at the time of purchase.

Items clearly marked Final Sale are not eligible for return unless they arrive damaged, defective, incorrect, or applicable law provides otherwise.

10. Gifts

If an item was purchased as a gift and qualifies for a return, please contact us with the available order information.

Depending on the circumstances, we may issue store credit rather than refunding the original purchaser.

11. Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, we are not responsible for packages that are lost or stolen after delivery.

If your package shows as delivered but you cannot locate it, please first check around your delivery location and contact the carrier. You may also contact us, and we'll do our best to assist.

12. Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address at checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if you would like the order reshipped.

If you notice an address error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

13. International Returns

International customers may be responsible for return shipping costs, customs fees, duties, taxes, and other charges associated with returning an order, unless the item was damaged, defective, or incorrectly shipped.

Refunds for international orders will be processed according to the same eligibility requirements described in this policy.

14. Processing Times

We aim to review return requests promptly.

After receiving your returned item, please allow reasonable processing time for inspection and refund approval. Once a refund has been issued, your financial institution may require additional time to post the funds to your account.

15. Refunds for Partial Returns

If you return only part of an order, you will generally receive a refund for the eligible returned item(s), excluding applicable non-refundable shipping charges, discounts, or other amounts that cannot be refunded.

If a promotional discount depended on purchasing multiple items, returning part of the order may affect the discount applied to the remaining items.

16. Fraud & Abuse Prevention

We reserve the right to refuse or limit returns where there is evidence of fraud, abuse of the return policy, repeated excessive returns, product misuse, or other activity that violates our terms.

This does not affect any rights you may have under applicable consumer-protection laws.

17. Changes to This Policy

We may update this Returns & Refund Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date. The policy applicable to your purchase will generally be the policy in effect at the time of purchase, subject to applicable law.