Shipping policy
Last Updated: August 29, 2026
We’re committed to getting your order to you as quickly and safely as possible. Because our products are shipped through our fulfillment partners, processing and delivery times may vary depending on the product, destination, carrier, and order volume.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Please note that processing time is separate from shipping time. Orders may require several business days to be prepared before they are handed over to the shipping carrier.
During sales, holidays, product launches, or periods of unusually high demand, processing may take longer than usual.
2. Estimated Delivery Times
After your order has been processed and shipped, estimated delivery times are generally:
- United States: 7–15 business days
- International: 10–25 business days
These are estimates, not guaranteed delivery dates. Actual delivery times may vary based on your location, carrier delays, customs processing, weather, holidays, and other circumstances outside our control.
Some orders may arrive sooner, while others may take additional time.
3. Tracking Information
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.
Please allow 2–5 business days for tracking information to update after receiving your shipping confirmation. In some cases, tracking may not show movement immediately while the package is being transferred between shipping facilities or carriers.
4. Multiple Items & Separate Shipments
If your order contains multiple products, your items may arrive in separate packages.
This can happen because products may be fulfilled and shipped from different locations. You may therefore receive multiple tracking numbers and packages at different times.
You will not necessarily receive your entire order in one shipment.
5. Shipping Delays
While we work with our fulfillment and shipping partners to minimize delays, we cannot guarantee an exact delivery date.
Delays can occur because of:
- Carrier disruptions or delays
- Severe weather
- Holidays and peak shipping periods
- Customs processing
- Incorrect or incomplete shipping information
- High order volumes
- Transportation or logistical issues
- Circumstances outside our control
If your order is delayed, please allow additional time for the carrier to complete delivery.
6. Orders That Appear Stuck in Transit
If tracking has not updated for several days, your package may still be moving through the carrier's network.
We recommend allowing the estimated delivery window to pass before considering a package lost, as tracking information may occasionally update in batches.
If your order remains undelivered beyond a reasonable period, please contact our customer support team and we'll help investigate the shipment.
7. Incorrect Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address during checkout.
If an order has not yet been shipped and you notice an error, contact us as soon as possible. We will do our best to update the address, but changes cannot be guaranteed once an order has entered processing.
If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply if you would like the order reshipped.
8. Lost, Stolen, or Missing Packages
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around your delivery location.
- Check with household members, neighbors, or building management.
- Contact the shipping carrier.
- Contact us if you still cannot locate the package.
We will do our best to assist with carrier investigations when possible.
Once a carrier confirms delivery to the address provided at checkout, we cannot guarantee replacement or reimbursement for packages that are subsequently lost or stolen.
9. International Orders
International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.
Any applicable customs duties, taxes, or import fees are generally the responsibility of the customer unless otherwise stated at checkout.
International delivery times can vary significantly depending on the destination and customs processing.
10. Shipping Costs
Available shipping methods and applicable shipping charges will be displayed during checkout.
Shipping costs may vary depending on the destination, order size, shipping method, and fulfillment location.
11. Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing it.
Because orders may enter processing quickly, we cannot guarantee that cancellation requests can be fulfilled after processing or shipment has begun.
Once an order has shipped, it generally cannot be canceled and must instead be handled according to our Returns & Refund Policy.
12. Delivery Estimates
Any delivery estimates shown on our website, checkout page, confirmation emails, or other communications are estimates only.
We are not responsible for delays caused by shipping carriers, customs, weather, holidays, or other circumstances beyond our reasonable control.